Troubleshooting
Sandbox problems
Fix sandboxes that will not provision, expired early, or cannot be reached.
Sandboxes are temporary, tenant-isolated environments. Most issues are provisioning, expiry, or access related.
The sandbox will not provision
- Check environment status — provisioning takes a short time and moves through pending to ready.
- Confirm you have not hit your workspace's concurrent environment limit; retire an unused one and retry.
- If it fails, request again; a fresh request replaces the failed attempt.
It expired sooner than expected
Sandboxes expire on a schedule to control cost — see expiry and lifecycle. Request a new one, or ask an owner about extending the window.
I cannot reach the sandbox
Confirm the environment shows ready, not pending or expired, on the status page. If it is ready but unreachable, note the environment name and time and contact support.