Troubleshooting
Invitation problems
Fix invitations that were not received, expired, or cannot be accepted.
Most invitation issues come down to delivery, expiry, or the email not matching.
The email never arrived
- Check spam and quarantine folders.
- Confirm the address was typed correctly on the invite screen.
- Ask an owner to resend — a resend issues a fresh link and re-delivers by email. The invite screen also shows a fallback link the owner can share directly if email delivery is unavailable.
The link says expired or invalid
Invitations are single-use and expire after seven days. Ask an owner to resend; the new link replaces the old one.
"This invitation is for a different address"
Invitations are bound to the email they were sent to. Sign in with that exact address, or ask an owner to reissue the invite to the address you use.
Still blocked
Owners can review pending invitations under Invitations. If delivery keeps failing, open a support ticket.