Support

Contacting support

How to get help, what to include, and how reference IDs speed up a resolution.

When something is not working, a little context helps us resolve it quickly.

What to include

• What you were trying to do and what happened instead.
• The reference ID if you saw one on an error screen — for example after a failed sign-in.
• Your Tenant ID, shown on the workspace Settings page.
• The approximate time it happened and the provider you used, if it was a sign-in issue.

Reference IDs

Error screens include a reference ID. It contains no sensitive information and lets support trace the exact request path — including, for sign-in, which stage failed — without ever seeing your password.

Before you write

Many issues have a fast self-serve fix:

• Sign-in problems: Fixing sign-in problems.
• Access or role questions: Workspaces and roles.
• Empty pages: they usually mean no data exists yet, not an error — the page will tell you the next action.

Last updated 2026-09-02